FAQ
Pre-sales FAQ
Service and Pricing FAQ
Payment Mode FAQ
Basic webstore FAQ
Pre Sales FAQ
How does Bytestopia Webstore Works?
Bytestopia webstore is a all- in- one e-commerce business solution for you to sell online within 3-5 days. The reason why we offer the whole package is because you should not be worrying about the technical stuff, all you need to do is focus on finding customers whereas we are focus on buildiing a functional and cost effective website for you.
How much does the Bytestopia webstore cost ?
Our basic ecommerce webstore only cost USD299 / RM955 which cost less than USD1 / RM3 per day. This is all inclusive cost including domain name registration, hosting fee and webstore fee. Our webstore cost is one time charge without extra hidden cost and no mthly fee involved.
Is Bytestopia Webstore Search Engine Friendly?
Our webstore is built with search engine optimisation function in mind, thus your store will be enhanced with this feature to ensure that major search engine such as Google, Yahoo and etc will crawl to your website with ease.
Can we see how Bytestopia webstore works through an online demo?
Yes, you can view the powerful and yet easy to use webstore through the online demo below:
http://www.x-cart.com/feature_tour/
Do I need to be IT savvy to use Bytestopia Webstore?
When we build the webstore, we take into consideration of the varying skills of our customers in mind, thus, the webstore is for anyone to use without much problem. You does not need to have an IT degree to use the webstore, besides, we will provide you with online user manual and video for your better understanding. In addition, our customer support team will be more than happy to assist if you have any questions when operating the webstore.
How long approximately will it takes for Bytestopia Webstore to be ready?
Once your payment is received and confirmed by our account department, your webstore will be ready in less than 3 working days.
How many products can i sell with Bytestopia Webstore?
In fact, there is no limit on the no of products you could sell on our webstore, as long as you are within the bandwidth that we offered, then you could sell as many products as you like.
Do you offer free customer support?
Yes, we offer unlimited email customer support shall you need any assistance when operating your webstore, just email us your questions and we will revert to you within 24 hours (during normal working days).
How do I get started?
- First, check for the available domain name from our domain name section.
- Sign up our webstore package from our website.
- Sign up payment gateways on your end
- Set up stores - include all information you need for your webstore
- Finally, start your marketing campaign to get in your first customer and do more marketing daily!
Do I need to pay any transaction fee for each order placed by my customer?
There is absolutely no per transaction fee or monthly fee per se, the profit you make from your webstore are rightly yours, however, you may have to factor in the payment gateways fee when pricing your products.
What if I do not have any products to sell? Can I buy your webstore?
If you have yet to get an idea on what products to sell, we can offer you our dropship program from our sister company Dropshippernetwork whereby there are more than 1000 electronics products available with pre-loaded pricing option for you to choose from.
Service and Pricing FAQ
Do I have to pay any Set Up Fee for Bytestopia Webstore?
No, there is no set up fee at all.
Do I need to have a credit card to sign up?
Using credit card is a convenient mode of payment but if you do not have credit card, then you can choose other payment method such as bank transfer (local or international).
What if i wish to cancel after signing up?
We are sorry to inform that we do not allow cancellation of the webstore once you have signed up, but you can transfer the webstore to any of your friends that might be interested, you only need to pay a small fee for such transfer.
Payment Mode FAQ
What mode of payment does Bytestopia Webstore supports?
Bytestopia webstore supports almost one hundred payment gateway, the major one including Paypal, 2checkout, Google Checkout, Worldpay, Amazon Payments, Moneybookers and etc.
Can I also accept Offline Payment?
Yes, definitely, you can customised your checkout section in the webstore to accept as many mode of payment as possible including offline payment such as local bank deposit, wire transfer and cash deposit.
Basic webstore FAQ
Can I access to my webstore anywhere?
Our Bytestopia webstore is fully online including the admin panel, you can access it 24 hours a day from anywhere you want as long as you have internet connection. You can accept orders even when you sleep and travel anywhere in the world.
Do you provide online email account?
Yes, our webstore come with online email account with a big space. You can access to the email from anywhere anytime.
Can I modify or customise the webstore on my own when necessary?
Yes, definitely, our webstore is built with flexibility in mind, thus, we use smarty for all our webstore. Smarty is a free open-source template engine written in PHP. In fact, Smarty is one of the best template engines available. X-Cart uses it to provide X-Cart Store Owners with access to unlimited customization of look and layout. You can get more information on Smarty at the following URL:http://www.smarty.net/faq.php
Can I purchase more add on module or templates for my webstore?
Of course you can, we know that each customer require different webstore for different purpose, thus, we do offer a lot of add on module for the webstore to suit your needs.
Do you provide customisation service for my webstore?
If you do not possess the technical knowhow to modify or customise your webstore and the the add on module could not serve your needs, then we can do the customisation for you with a fee. The cost of customisation will depend on the degree of customisation and the timeframe required.
I do like your demo, will this be the same as what i get after i order it?
Yes, this will be exactly the same when you order the webstore.
Can I sell my products in different currencies?
Sure, you can add on additional currencies for your webstore with a minimal cost.
Does Bytestopia Webstore support multiple languages?
Yes, you can choose to display other language on your webstore instead of English, in fact, we do provide language data file for your convenience with a minimal cost.
Can I integrate my webstore on facebook?
We know that the social networking sites such as facebook offers plenty of opportunities for you to sell your products, therefore we now support our webstore on facebook, however, this is sold as separate module, you have to pay extra for such integration.
Do I get an email notification when I get an order?
You can set up the email notification of your orders on your webstore, therefore when you receive a new order, you will be notified by email instantly.
Can I track my customer order online?
Our webstore offer seamless integration with major courier shipper such as fedex, UPS and DHL, thus you can monitor your customer orders online anywhere anytime.
How many pictures can I add to my products?
You can add as many pictures as you like to your products, you can even add a video clip for your product. You can learn how to do this through our online tutorial.
Can I divert my ebay traffic to my webstore?
If you already owned an ebay account, you can divert your customer to your webstore, you may find out more info about this from this url: http://pages.ebay.com/help/account/about-me.html
