Terms & Conditions

These terms and conditions ("the Terms") govern the users ("you" or "your") use of the website www.bytestopia.com/shop ("the Website") and your relationship with Denzuke Network Sdn Bhd / Liquidfunds Pte Ltd ("we", "our" or "us"). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.  

Agreement  

By using the Website you agree to be bound by these Terms.  

Amendments

We reserve the right to: Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and

Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.  

Ordering

The information displayed on this web site, including prices, does not constitute an offer to contract or enter into an agreement.  

When you send an order by means of the On-line store for products and/or services your order shall constitute an offer for the products and/or services selected. We shall not be obliged to accept your order. If we do, your order may be accepted by us by means of an e-mail confirming the order sent to the e-mail address supplied with the order.  

We reserve the right to decline any order for any reason, prior to the order being shipped. A contract or agreement for the products and/or services selected shall only be formed once our confirmation message is correctly sent to the address of your electronic mailbox on your Internet access provider's server. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.  

No orders shall be accepted if received from persons under the age of 18.  

Order Limitation and Refusal Rights

Due to extremely fast turnovers for certain popular services, Bytestopia may have to restrict the number of merchandises that you intended to or have already purchased.  

If Bytestopia cannot deliver the services ordered, we will immediately refund the amount in full.  

Under all circumstances, Bytestopia reserves its rights to refuse any order.  

Payment

We accept payment by way of direct deposit, paypal or credit card. Please refer to payment page for more details.  

Payment - Paypal

We utilise the services of Paypal to enable immediate payment processing of online orders. We therefore, just prior to you making payment, forward you from our secure cart environment to the Paypal payment gateway. From this point until such time as you are returned to our site, having completed your payment, Paypal are responsible for the security of your information, including Paypal account information and credit card details should you provide them.

As such, with regards to fraudulent Paypal account use, or fraudulent credit card use, it will be at the discretion of Paypal as to actions taken in such instances.

Payment – Other

We have provided you with a number of additional payment options including Direct Deposit / cheques (for selected country only). All required information to make payment via these methods has also been provided at the time of your selecting your preferred payment method. Please ensure to obtain the necessary information you need so that you can forward payment to us.

All payments must be provided with your Order ID referenced. If this is not the case, and we are not able to reasonably determine from whom the payment has been made, you order will remain unprocessed until you make further contact with us. It is imperative, therefore, that you ensure to reference your Order ID when making payment as we will not be responsible for orders not processed due to delays in determining cheques received, or bank deposits made from non-referenced customers.

All payments must be cleared in full prior to order details (products/services) being delivered.

Payment – Credit card

For customers who make payment by credit cards, we reserve the right to seek further verification from you if our risk assessment deemed your transaction as high risk. Further verification required will vary from case to case basis but generally we required proof of credit card possession, bank statement, government issued ID, utility bill and etc. We reserve the rights to cancel your order if you refuse to provide us the verification document upon our request.

Newsletter

You can subscribe to our newsletter at any time. Should you wish to “opt-out”, you can simply click on the link provided in all email newsletters we distribute, thus auto-unsubscribing you immediately.

PRODUCT & SERVICE PROVISION, REFUNDS & RETURNS

Domain Registration / Renewal Services

Clients wishing to register a domain name through us must provide a list of preferred domain names and associated suffixes. Bytestopia will undertake searches to determine the availability of each domain name proposed by the Client. Once a domain name proposed by the Client has been determined to be available for registration, the Client is contacted via email and the following is requested:

·                        Confirmation in writing to commence registration of the domain name/s ensuring to specify the exact domain name/s the Client wishes to register

·                        Full details including business name (if any), contact name, address, phone number, mobile number and email address which will be used as the ‘Registrant details’ when registering the domain name

·                        Immediate payment of the relevant domain name registration cost/s. Please Note: Unless otherwise arranged, domain name registration will not commence until full payment has been received and cleared in our bank account.

Upon provision of the above-mentioned the Client will be contacted via email to confirm that their information has been received and that Bytestopia, on behalf of the Client, will undertake the registration process utilising the exact information provided by the Client.

From this point several things are accepted as a given by the Client including:

1. Bytestopia will commence the registration of the domain name as efficiently as possible, however, as external parties are involved and ultimately relied upon to make official and complete registration of each domain name, at no time are we responsible for the time period taken to register a domain name.

2. Bytestopia make no guarantee that the domain name/s requested by the client to be registered will in fact be approved for registration. If wanting to secure an ‘country-specific’ domain name eg .com.au, .com.my and etc. you must meet strict eligibility criteria imposed by the the local  Registry who are the regulatory body for local domain names. It is at their discretion if the requested domain name is approved for registration or not. Likewise, all types of domain names eg .com, .net, .biz etc all have their own governing bodies whom make the final decision about your registration. Henceforth, the Client shall not hold liable, nor make claim against, Bytestopia should the requested domain name/s be refused registration.

3. Depending on the type of domain name being registered, the registration process can take several days to complete. Once the domain name has been successfully registered, the Client is contacted via email and provided with this confirmation. The newly registered domain name will be registered, will be parked on our web servers and remain inactive awaiting further Client instructions.

Clients agree that they have read and fully understand, accept and agree to comply with, all terms and conditions associated with domain name registration, renewal and management services.

Hosting Services

It is our aim to set up new hosting accounts and undertake required installations of same within 1 working day upon receipt of processed (paid for) order. Given we do work with external parties however, sometimes delays do occur that are beyond our control.

Bytestopia shall not be held liable for delays in service provision.

X-Cart Software & Pre-designed Skins

We have sourced a huge range of software, modules and templates for the convenience of our clients. We acknowledge that we did not develop any of these ourselves. We have only partnered with companies that are seemingly highly reputable and have been in the module development industry for an extended period of time. As such we provide purchase of these modules to your through our site in good faith that the companies we have partnered with are producing quality modules that work and achieve the results they were designed for. However, in your purchasing any software products through our site, you agree that Bytestopia are not liable for any damage or loss sustained through the use of any of our software, scripts, advice or services under any circumstances.

Should a software product not work to your satisfaction, or be found to be damaged or corrupted, on your behalf we will approach the module company and explain your circumstances however make no guarantee that this will result in your desired outcome. It is at the discretion of each module company how they action such client issues.

X-Cart Gold/X-Cart Pro/X-Cart built-modules

Non-X-Cart developed software/modules/predesigned templates

Modules produced by developers other than X-Cart themselves, do not offer any refund or returns policy. All orders are final, there are no refunds, once a license has been given it can not be returned / refunded unless otherwise stated or our staff, at their discression, think it is appropriate (such as the modification not working). Licenses are NOT transferable between sites, once a license for a domain is supplied the order is final. You should ensure your server is correctly set up to meet the minimum requirements stated. We cannot be held responsible for any "security" restrictions your host may have in place which disable standard features in PHP, unix or NT servers.

A license is only owned by you once payment has been cleared, any charge backs, bounced payments or other payment delays invalidate your rights of ownership until payment is settled.

All module/template developers are not to be held liable for any damage or loss sustained through the use of any of our software, scripts, advice or services under any circumstances.

Custom Design

Once we have commenced the actual process of designing your site, no refunds are available. However, should you change your mind before we start the design, we do offer a refund on this service, less a 10% administration fee.

X-Cart Setup

Once we have commenced the actual process of setting up your site, no refunds are available. However, until such time as we have received all information/images to commence the setup, should you change your mind, we do offer a refund on this service, less a 10% administration fee.

X-Cart Training

At no time shall refunds on training be due given the service will have been provided prior to you getting invoiced.

Digital Certificates

Once you have authorised us to acquire an SSL on your behalf, by way of completing required information during cart order process, and making payment for that order, no refunds are available. SSLs are paid for upfront for 12 months and are registered in the specific domain name you instruct. Such registration are non-transferable and as such no refunds can be offered.

X-Cart Services (Support & Maintenance)

At no time shall refunds on support and maintenance services be provided given the work will have been undertaken prior to your receiving our invoice.

Cancellation / Refund Policy

Customers can cancel their orders before we have rendered our services, however, we do not provide any refund once our services has been rendered.

Complaints

If you have a complaint about our service, please let us know in writing. All complaints will be acknowledged within five working days. We will seek to resolve all complaints within 14 days and will keep you advised as to what is happening throughout the resolution process.  

Copyright

Copyright 2009 Bytestopia.com/shop