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Q. How long is the application process?
A. The application process shall take only 2-3 days for most application unless our risk management teams required more information from you for more risk assessment study which could drag the approval time to about 1 week or more.
Q. What type of cards are supported by Cachepay?
A. We only accept Visa & Master card at this moment, we are working on other card types such as Amex, Diners.
Q. Do you have a Virtual Terminal?
A. Yes, we offer virtual terminal for your convenience, you can accept mail order or telephone order or other services using our virtual terminal to mannually process your customer credit card transactions.
Q. How frequent is the settlement made to our account?
A. Your merchant account will be settled on a monthly basis.
Q. Can we have the settlement transferred to any part of the world?
A. Yes, you can choose any bank in the world for the wire transfer of your monthly settlement. Our standard wire transfer apply, click here for wire transfer fees.
Q. Do you support refunds of transactions?
A. Yes, all transactions can be refunded subject to our standard refund fees.
Q. Do you provide free technical support?
A. Yes, we have technical manager who works round the clock to serve you if you required any assistance.
Q. Is a shopping cart system required?
A. Yes, we can provide free shopping cart system for your convenience.
Q. Can we have our own payment descriptor for all transactions?
A. Can be arranged.
Q. Do you have real time administration interface?
A. Yes.
Q. What are the currencies available for this merchant account?
A. We offer a wide range of currencies for your merchant account, the major currencies we accept are USD, Euro, Sterling Pound, Swiss Franc, Australia Dollar, Singapore Dollar, Hong Kong Dollar, Japanese Yen, Thai Baht
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